OVERVIEW
Your privacy is important to us. This policy describes how we collect, use, disclose, and protect your personal information when you engage with us. We follow the New Zealand Privacy Act 2020 and ensure transparency in our privacy practices.
SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to users of our digital platforms, including our website and social media channels (refer to Appendix A). It explains how we comply with the Privacy Act regarding the handling of personal information.
AGREEMENT TO POLICY TERMS
By contacting us through our website, digital platforms, or social media, you agree to this Privacy Policy. If you prefer not to agree, please reach us by email on compliance@realty.co.nz or phone at 0800 299 377 (Business & Compliance Officer) instead.
COLLECTION OF PERSONAL INFORMATION
Personal information includes data about an identifiable individual. We collect only what is necessary, typically directly from you via:
- Phone or video calls (e.g., Microsoft Teams, Zoom)
- Our website or social media interactions, including chatbots
- Emails, letters, or marketing activities
Types of personal information may include:
- Name
- Contact details
- Service details and inquiries
- Preferences (e.g., property price range)
In some cases, we may also collect data from publicly available sources or from your professional advisers with your consent.
ONLINE DATA COLLECTION
When you visit our website or social media pages, we may collect information using cookies, such as:
- Visit date and time
- Pages viewed
- Navigation details
- Device and browser type
- IP address
This data helps us understand your experience and improve our digital services. Cookies are secure and do not access personal information on your device.
USE OF PERSONAL INFORMATION
- We use personal information to:
- Verify eligibility for our services
- Respond to inquiries
- Provide information on our services
Where legally required, we may also disclose personal information to regulatory authorities.
PROTECTING YOUR PERSONAL INFORMATION
We use a variety of measures to keep your information safe, including:
- Access control and security protocols
- Employee confidentiality and training
- Data retention policies
Some information is stored electronically, either on secure drives or cloud services.
SHARING PERSONAL INFORMATION
We may share information with:
- Outsourced service providers (e.g., auditors)
- External dispute resolution services
- Regulatory bodies
We will not share personal information with third parties without your consent unless necessary for our services or required by law.
SERVICE PROVIDERS
We use third party service providers to store and process some of the information we collect. We use AML Hub cloud servers located in New Zealand.
We ensure that our cloud-based service providers are subject to appropriate security and information handling arrangements and that the information stored or processed by them remains subject to confidentiality obligations.
OVERSEAS INFORMATION TRANSFER
In some cases, your information may be transferred outside New Zealand to trusted service providers. We ensure that privacy standards are maintained.
EXTERNAL WEBSITES AND SOCIAL MEDIA
Our website may link to third-party websites with their own privacy practices. We are not responsible for their content or privacy policies.
ACCESS, CORRECTION, AND DELETION
You may request access to or correction of your information by contacting us at:
- PH: 0800 299 377
- Email: compliance@realty.co.nz
We may charge a reasonable fee for information access requests. In some cases, we may deny access or deletion, but we will provide a reason.
POLICY UPDATES
We regularly review and update this policy. Significant changes will be posted on our website.
QUESTIONS OR CONCERNS
If you have concerns about our privacy practices, please contact our Business and Compliance Officer at 0800 299 377 or compliance@realty.co.nz. If you’re dissatisfied with our response, you may contact the Privacy Commissioner.
MARKETING AND DIGITAL CHANNEL DATA COLLECTION
We collect and use personal information for tailored services, marketing, and site improvement. Specific details may be collected through:
- Website interactions
- Social media (e.g., Facebook, LinkedIn)
USE OF MARKETING INFORMATION
We may use your information to:
- Send newsletters
- Respond to inquiries
- Improve website experiences
- Provide relevant marketing content